1) After receiving your booking request,
one of China Great Travel experienced travel agents will be assigned to
assist you in building a pleasant travel plan that best
suits your interests.
2) The final booking will be processed and
be secured only upon the receipt of a non-refundable deposit
of $50 ($100 for the booking of Yangtze River Cruise) from
you. Your balance is to be due at least 15 days prior to
3) It is highly recommended that your tour
reservation with Yangtze River Cruise be made 40 days prior
to the actual traveling date while others can be made 30
days prior to the actual traveling date. A full payment
by credit card is required at the time of your last-minute
booking made within 15 to 1 day prior to the actual traveling
4) When your booking is confirmed, you will
receive a confirmation letter from China Great Travel that the proposed
flights, hotels, and tours are available. If any conditions
should change after the confirmation, China Great Travel reserves the
right to make changes and provide you with the similar alternative
We would deeply regret your decision to
cancel your trip to China, however we realize that there
are many valid reasons that this can happen.
In the event of cancellation we will refund any payment
made to China Great Travel less any cancellation fee that is applicable.
With in 14days of our receipt of your written cancellation
The cancellation fee will be calculated
No less than 30 days before departure: $50
30 to 21 days before departure: $90
20 to 7 days before departure: $150
6 to 3 days before departure: 50% of the full payment.
2 to 0 days before departure: 100% of the full payment.
No-show travelers will be charged 100% of the full payment
After the trip has commenced, we are unable
to refund any amount for unused services due to your early
departure, late arrival, or missed days on tours.
Special Notes For Yangtze River Cruise:
the payment for the Yangtze River Cruise can not be refunded
if the cancellation notice is received less than 35 days
prior to the date of the cruise.
Alteration of Itinerary
Alternations to your itinerary before the
booking is processed are happily processed free of charge.
We want to provide the best tour possible for you. Alterations
after you have received your booking confirmation letter
will attract a fee of $25.00 per request.
China Great Travel reserves the right to modify the itinerary
of the tour if air schedule or surface transportation changes,
and/or events beyond its control make such alteration necessary.
In this event, any of the increase or reduction of the tour
cost will be calculated and charged accordingly. If the
tour has is to be changed at the request of the client/s,
the client will be required to pay any additional cost in
All clients must be in possession of a valid
passport and necessary visas or permits at the commencement
of travel. All such documentation is the sole responsibility
of the client. Your travel advisor may assist you in applying
for the necessary travel documentation upon request. China Great Travel
accepts no responsibility or liability whatsoever for the
failure of clients to obtain appropriate documentation.
Clients should take into account all international
travel risks and familiarize themselves with health requirements
applicable to the areas they intend to visit. The client
is solely responsible for checking the safety and security
conditions, vaccination, and other health requirements of
governments in countries visited or transited. Travelers
to Tibet are required to provide a doctor's certificate
stating that the he/she is fit to travel and his/her blood
pressure and heart condition are normal. This is a necessary
requirement because of the possible effects that the very
high altitude may have on certain people.
In accordance with regulations of the General
Administration of Civil Aviation of China, the free baggage
allowance within China is 20kg for the economy class, 30kg
for the business class, and 40kg for the first class, plus
limited carry-on luggage. Excess baggage charges are the
sole responsibility of the client. Regulations within China
specify that all suitcases must have a locking device attached.
Failure to follow this regulation may result in refusal
by airport staff to load suitcases onto the aircraft.
China Great Travel tour packages include China Life Tourist
Accident/Casualty Insurance up to a maximum of $29,000 provided
free of charge as part of our package. We still highly recommend
that you purchase full coverage travel insurance from you
country of origin. Insurance provided by China Great Travel is not applicable
where only hotel or flight booking are purchased through
China Great Travel .
Complaints and Claims
Shall you feel unsatisfied with any service
China Great Travel has provided, please notify your local tour guide or
your travel advisor immediaitly to avoid the potential for
similar problems happening again during your trip.
In the event of a complaint or claim for
compensation, you must inform us by email, regular mail,
or facsimile in writing within 15 days from the end of your
tour. Relevant receipts and substantiating evidence must
be attached to the letter of claim. China Great Travel will not be liable
for any claims made later than 15 days after the completion
of your tour.
You can contact China Great Travel via the web form from
www.chinaseasons.com, email, fax, or phone. If for any
reason, you fail to receive any reply from China Great Travel in regard
of your tour status within 48 hours from the time you submitted
the request for booking, modifying, or canceling a tour,
please contact China Great Travel immediately to ensure that we are able
to deal with your enquiry under the terms of our Terms and
China Great Travel shall not be liable for any loss, injury,
or damage to person, property in connection with climatic
conditions, sea fire, breakdown of machinery or equipment,
acts of government or other authorities, wars whether or
not declared, civil disturbances, strikes, riots, thefts,
epidemics, quarantines, medical or customs regulations,
terrorist activities, or any other actions, omissions or
conditions beyond China Great Travel 's control. Neither China Great Travel nor any of
its affiliates or subsidiaries shall be or become liable
or responsible for any additional expenses of liability
sustained or incurred by the tour member as a result of
any of the aforementioned causes.
China Great Travel shall not be responsible for any wrongful
or negligent acts, omissions, or the failure of any equipment
operated by any suppliers such as transportation carriers,
cruise, and hotels, or any other party not directly owned
or controlled by China Great Travel .
China Great Travel is not responsible for clients failure
to comply with customs regulations.
China Great Travel is not responsible for the stolen and
lost of any customers valuables items of tourists that is
due to the negligence of the customer.
China Great Travel reserves the right to substitute hotels,
flights, or cruise ships, to alter itineraries, or to cancel
the tour prior to departure. If China Great Travel has cancelled any tour
prior to the commencement of the tour, China Great Travel is liable for
a full refund of the money received by China Great Travel .
Many of China Great Travel tour packages include activities
which require care attention. Such activities include boarding
and going ashore from boats, climbing hills and entering
and exiting tombs and caves etc. You will receive help and
advice from our representatives but all activities are undertaken
at your own risk. China Great Travel , its employees and agents cannot
be responsible for any action or event that occurs after
its said employees and agents have exercised their duty
and taken the necessary care.
China Great Travel reserves the right to modify or rescind
the terms and conditions in whole, or in part at any time
with or without notice.